At Cliste Hospitality and the iNUA Hotel Collection, ensuring guest and staff safety across 16 hotels is a top priority. Managing compliance, fire safety checks, and ensuring peace of mind can be challenging for a growing hotel group. Chris Austin, COO of Cliste Hospitality and iNUA, shares how FireCloud365 transformed their fire safety operations, providing essential oversight and boosting confidence in their compliance processes.
Managing Fire Safety Across Multiple Hotels
The iNUA Hotel Collection includes 16 hotels across Ireland, ranging from independent properties like the Voco Hotel in Belfast to Radisson Blu Hotels in Limerick, Athlone, Sligo, and Cork. When Chris joined Cliste Hospitality and iNUA Hotel Collection in 2019, fire safety management across these properties was inconsistent. Some hotels had systems in place, while others did not. Ensuring that fire exits, extinguishers, and emergency lighting were regularly checked was a concern.
“There was no way of actually recording or verifying that checks were being done. Some hotels did it sporadically, and others not at all. That was a significant issue for me,” Chris explains.
The Decision to Choose FireCloud365
Having worked with FireCloud365 in a previous role, Chris was confident it would be the right solution for Cliste Hospitality and iNUA. “I’ve looked at other systems, but none were as advanced as FireCloud. The technology is easy to use, and the reporting system gives us full visibility across all our hotels.”
What stood out for Chris was FireCloud365’s ability to track fire safety checks via QR codes, its seamless integration with mobile devices, and the daily email summaries that ensured transparency across departments. “Every morning, I get an email showing that fire safety checks were completed at all our hotels. That level of oversight was crucial for me.”
Implementation and Onboarding
The rollout of FireCloud365 across the group started with firewalks—daily checks of fire exits, doors, and extinguishers. “The implementation process was quick and efficient,” says Chris. “Joanne, part of the FireCloud365 team, visited each hotel personally, set up the QR codes, and made sure the team was trained.”
Today, Cliste Hospitality and iNUA can onboard a new hotel within 48 hours, with minimal disruption. “The system is so simple that our teams can handle most of the setup themselves.”
Key Features and Benefits
Beyond daily firewalks, FireCloud365 has evolved to support Cliste Hospitality and iNUA with monthly fire extinguisher and door checks, emergency lighting inspections, and more recently, a document storage module. “Now, we not only know that the checks are being done, but we also have oversight of the certification and contractor checks for all fire safety systems.”
This extended functionality has further strengthened Cliste Hospitality and iNUA’s compliance, with Chris noting that even fire officers smile when they hear Cliste Hospitality is using FireCloud365. “It reassures them, and it reassures me. Knowing that our guests, employees, and buildings are safe is invaluable.”
The Impact on Operations
One of the most significant benefits for Cliste Hospitality and iNUA has been the improved communication between different hotel teams and departments. FireCloud365 ensures all safety checks are recorded and reported, allowing for immediate follow-up if something is missed. “If a hotel misses a firewalk, we know straight away and can take action. That group-wide oversight is key for us.”
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The flexibility of FireCloud365 also allows hotels to adapt the system to their own needs, from checking diesel tanks to managing water safety with Legionella checks. “The system has evolved alongside us. We’re even using FireCloud tags for equipment and facility checks now.”
Unmatched Support
Chris praises FireCloud365’s customer service, particularly the hands-on support from Joanne. “Whenever we’ve had issues, Joanne jumps in her car and visits the hotel to help us resolve it, even if it’s something we’ve done wrong. Their response time and commitment to solving problems is a model for other companies.
A Strong Recommendation
Would Chris recommend FireCloud365 to other hotels? “Absolutely. I wouldn’t hesitate. It gives us peace of mind, ensures compliance, and helps us keep our guests, staff, and buildings safe. FireCloud365 is a system that works with you, and that’s priceless.”
A Partnership for Safety and Compliance
The Cliste Hospitality and iNUA Hotel Collection’s success with FireCloud365 demonstrates how a streamlined, user-friendly fire safety system can provide peace of mind and ensure compliance across multiple locations. By choosing FireCloud365, hotels can effortlessly manage safety checks, improve oversight, and create a safer environment for guests and staff. If you’re ready to enhance fire safety and compliance at your hotel, explore how FireCloud365 can help or request a demo today to see the difference it can make for your operations.
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What you should do now?
Whenever you’re ready we are here … here are 3 ways we can help your hotel transform your fire safety procedure.
1. Claim your Free 60-minute Strategy Session. If you would like to work with us to streamline your business fire safety procedure, claim your FREE Strategy Session. During this session, we will review your current fire safety activities, compare them against industry norms, and create a tailored action plan for the next 90 days and 12 months. This will not only make your hotel a safer place but also empower you as a manager with a solid, actionable plan to implement.
2. If you’d like to learn more about keeping your business safe, go to our blog or visit our resources section, where you can download guides and templates used by hundreds of hotels.
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